What does a Remote Customer Service Agent Do?

Many industries offer remote customer service agent positions, including retail, government, financial services, call centers, and insurance. In addition to offering remote options, employers hiring for remote customer service jobs often offer part-time and flexible schedule options. What’s more, the work schedules at many companies hiring for remote customer service agent positions can offer fantastic flexibility. Therein lies the appeal for many job seekers; not to mention that, in many cases, on-the-job training is provided, so little or no experience is needed. Similar to customer service roles, some companies have to up their tech support staff over the Christmas break, anticipating a larger volume of people than usual engaging with their products and services.

• You’ll need a Preparer Tax Identification Number (PTIN) before you can apply for be a tax preparer, and some states also have additional requirements, including New York and California.
• These are essentially the same as the traditional mall Santa gig, but over Zoom instead.
• One of the nice things about sales jobs like this is that some offer bonuses based on performance, so you could see your seasonal job turn into a nice earner with the right approach.
• In terms of the sort of information you’ll be entering, it could be literally anything.

At Remote.co, other, perhaps more esoteric, skills for remote customer service agent positions include conflict resolution, being “detail-obsessed,” and the capacity to maintain composure under pressure. Jobs that require interacting one-on-one with the public demand a few specific talents and qualifications, among them patience, problem-solving skills, and the ability to listen empathetically. Being a remote customer service agent, versus dealing with customers in person, adds another layer to the mix when you’re interacting via the computer or over the phone.

Tax Preparer

When it comes to seasonal remote work roles, you’ll find plenty in the customer service sector. Christmas is a busy time for a lot of companies, as such they’ll be looking to hire additional staff to help field queries from customers. If the prospect of dealing with sometimes irate customers unnerves you or simply sounds unappealing, you might consider upfront that such calls often make up a good percentage of the workday for a remote customer service agent. Sales assistant roles exist all year round of course, but companies sometimes need extra help during the holidays, and some also offer Christmas-relevant products that require seasonal workers.

Duties will include speaking to customers/clients, routing calls, arranging appointments and so on. Your job may entail fielding complaints, providing details about the services or products your organization offers, and being able to work independently and with minimal supervision. With the Christmas break approaching fast, many of us will be planning to take time off. As such you’ll find that many companies are looking to hire virtual receptionists to cover the shortfall over Christmas. In terms of the sort of information you’ll be entering, it could be literally anything. If you’ve never done data entry before, you’ll soon discover that the actual information doesn’t really matter – it’s just a case of getting it into the database as quickly as possible (and ensuring it’s correct, of  course).

Remote Customer Service Representative Salaries in the United States

That’s why many people turn to seasonal jobs, to earn a little income in the run up to the big day. One of the nice things about sales jobs like this is that some offer bonuses based on performance, so you could see your seasonal job turn into a nice earner with the right approach. remote customer service While many of these roles will be phone based, many also involve speaking with customers via text chat, so don’t be too put off if speaking over the phone isn’t your thing. Wanting to move with the times, he now needs help online, with job roles popping up for virtual Santas.

• Seeing a gap in the market, companies such as JingleRing popped up during the pandemic, when in-person events were much harder to arrange, and have persevered.
• Your job may entail fielding complaints, providing details about the services or products your organization offers, and being able to work independently and with minimal supervision.
• As we all know, Christmas is a busy time of year for the jolly bearded guy, and as such he has employed swathes of helpers over the years to make appearances at shopping malls, schools and events.
• Therein lies the appeal for many job seekers; not to mention that, in many cases, on-the-job training is provided, so little or no experience is needed.
• At Remote.co, other, perhaps more esoteric, skills for remote customer service agent positions include conflict resolution, being “detail-obsessed,” and the capacity to maintain composure under pressure.
• Traditionally, most seasonal jobs were found in retail – such as helping out on the shop floor, or delivering parcels.

As we all know, Christmas is a busy time of year for the jolly bearded guy, and as such he has employed swathes of helpers over the years to make appearances at shopping malls, schools and events. Payments can either be a one-off sum, or a share of the revenue based on number of sales the audio book achieves. This one might seem a little out there, but if you’ve got a pleasant sounding voice, then you could be using it to generate extra income for yourself. The Smart Home Specialist is responsible for ensuring our Members receive an outstanding member experience. Depending on the industry and company, a second language may be an invaluable asset if the employer has a global customer base. If you continue to see this
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Aside from being technology proficient, a remote customer service agent may be required to have very specific technology, depending on the employer’s needs. Many employers require only a high school degree or equivalent, although a college degree may be required in some cases. Proficiency with computers and basic technology is usually a must to handle email, live chat, and other communication platforms.

These are essentially the same as the traditional mall Santa gig, but over Zoom instead. As the name suggests, the job involves helping companies prepare to file their taxes at the end of the season, with many firms taking on extra pairs of hands to get the task done. The good news for you is that you don’t need to sit behind a desk in an office to do the job – you can just as easily do it from home.

Data entry roles lend themselves nicely to remote work, and providing you can work under your own steam and don’t mind repetitive tasks, they can be a great way to make a little extra cash in the run up to Christmas. Seeing a gap in the market, companies such as JingleRing popped up during the pandemic, when in-person events were much harder to arrange, and have persevered. There are plenty of seasonal opportunities for Tax Preparer rolls, although unlike most of the roles on this list, this job has a slightly longer lifespan, usually running from around December to the end of April. We’ve collected eight seasonal roles that can be done fully remotely, so take a look and see if any of them are a good fit for you. AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.